Warranty Policy

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Warranty Policy

This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, Hoverfly will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product from an authorized Hoverfly Distributor or Dealer. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the vehicle's owner. Hoverfly customer service offers shipping labels at a discounted price to our customers. During the duration of this limited warranty, Hoverfly will either repair any defective frame, component, or vehicle, or, at our option, replace any defective frame, component, or vehicle with the same or most nearly comparable model or component then available. Hoverfly reserves the right to use scratch, dent, and refurbished stock when replacing a part or vehicle under this warranty. An authorized Hoverfly service representative will determine if the frame meets the replacement standard.

Warranty Periods

The warranty period for Hoverfly products depends on the type of product. The warranty periods for adult electric bikes and scooters, hoverboards and kid's scooters, and powersports vehicles are listed below.

Adult Electric Bikes and Scooters

Adult eBike and eScooter replacements and repairs are covered for a period ranging from 90 days to 1 year following the purchase of the product, depending on the component. This warranty covers vehicles with an MSRP of $499 or higher. For more details about which parts are covered and for how long, refer to the adjacent list.

Hoverboards

All hoverboards are covered for a period of 90 days following the initial purchase of the product.

Powersports and Kids eScooters

All Hoverfly powersports items (including dirt bikes, ATVs, and golf carts) and kids electric scooters (electric scooters with an MSRP below $499) are covered for a period of 1 year following the initial purchase of the product.

Covered Products

Hoverfly will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Hoverfly batteries are covered for the full length of the product’s warranty. During the duration of the warranty, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective directly by Hoverfly only. This Limited Warranty does not cover:

Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

Defects or damage caused by private modification;

Scratches, dents, and cosmetic damage, unless caused by Hoverfly;

Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

Ordinary wear and tear;

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Hoverfly for the Products;

Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;

Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:

Charging with a battery charger not intended or appropriate for use with the Battery;

Using a battery charger improperly;

If any of the seals on the battery are broken or show evidence of tampering;

If the Battery has been used in equipment other than the Scooter / Bike for which it is specified.

Warranty Claims

All claims to this warranty must be made through Hoverfly and submitted to support.us@hoverfly.com or through our claim page here. Proof of purchase and photos or videos of the damaged product are required when submitting any warranty request. Before making a warranty claim, you are encouraged to contact Hoverfly via support.us@hoverfly.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within the warranty period be processed through Hoverfly. Hoverfly will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email. ATTENTION: Hoverfly will not cover installation fees for repairs and replacement parts.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support.us@hoverfly.com and provide us with photo or video proof. No free accessories are eligible for replacement or compensation if they are scratched during transportation. NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.

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1 Year Warranty

1-year warranty on all adult eBikes & eMobility